1.1 When it comes to Digital printing, the colour will be different due to the different models of printing machines, materials, toner, time, weather and humidity, there will be a 5%-10% colour difference in printing the image on the material by using the same image file.
1.2 Customers are suggested to print out a draft before printing. After receiving the drafts, customers are advised to confirm the artwork and print within the next 2 days.
1.3 All printing colour should follow our colour standard, customers are not allowed to request for reprint or refund due to the colour difference between the product, screenshot in computer and drafts from other companies.
1.4 Customers are required to check carefully for the quantity and quality of goods received, the return will not be accepted after customers’ acceptance of goods.
1.5 In case the reprint is necessary, only the same products can be returned in any circumstances, no refund nor change of products, design nor specifications would be accepted.
1.6 CSMY MEDIA GROUP SDN.BHD. withholds the right to destroy any finished goods which are not picked up within 30 days after completion of printing; CSMY MEDIA GROUP SDN.BHD. would not be responsible for any loss that caused in such circumstances and all pre-payment will not be refunded.
1.7 CSMY MEDIA GROUP SDN.BHD. is not responsible for any submitted files that do not match with customer confirmed requirements, these include inconsistency with size / bleeding deficit / colour / cutting size / image resolution inadequate / lacking fonts, and etc.
1.8 CSMY MEDIA GROUP SDN.BHD. would keep the electronic files of customers for 30 days.
1.9 Customers guarantee that their printing contents do not include any printed matters without the authorization of the copyright holders’ text, images, designs, trademarks, currency and banknote or any of the copyrighted work; customers have to ensure that prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and also will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers work; CSMY MEDIA GROUP SDN.BHD. will request customers to submit or produce relevant authority authorization for verification if necessary.
1.10 If customers provided any printed contents which may involve in defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and banknote or breach of our laws, and other printed matter, CSMY MEDIA GROUP SDN.BHD. reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, CSMY MEDIA GROUP SDN.BHD. also will not be responsible or liable for the content user nor any third party.
1.11 Customers undertakes that if any person, group or institution for (i) breach of the terms of service, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and banknote or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify CSMY MEDIA GROUP SDN.BHD. and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys' fees.
1.12 CSMY MEDIA GROUP SDN.BHD. withholds the rights to make the final decision on producing or printing of any files or materials from customers.
1.13 Deposit or full payment is required for all orders.
2.1 Colour standard of all printed materials should refer to our standard in colour management; please do not refer to the standard on any monitor, screen or printed manuscript. Artwork must be in CMYK, Bitmap or Grayscale mode. All RGB or Spot colours would be converted into CMYK for printing, should there be any variance induced, the colour standard of all printed materials should also refer to our standard in colour management as well. CSMY MEDIA GROUP SDN.BHD. will not be responsible for any colour shift dispute due to colour conversion.
2.2 All text must be created in outline shape.
2.3 Artwork should be created in actual size in 1：1 scale, and artwork's resolution should be set to 150 dpi. CSMY MEDIA GROUP SDN.BHD. will not be responsible for making any changes in the artworks.
2.4 Double-sided Printing：1cm bleeding area is required. Offset Printing: 4mm bleeding area is required. Others：No bleeding area is required.
2.5 CMYK colouring should not be under 10%, if it includes black in colour, please set it to (C：30%, M：30%, Y：30%, K：100%).
2.6 Support software and file formats: Software：Adobe Illustrator, Adobe Photoshop Support format：.jpg/.tiff/.ai/.pdf
CSMY MEDIA GROUP SDN.BHD. reserves the right to amend these and relevant Terms and Conditions at any time without prior notice. All matters and disputes will be subject to the final decision of CSMY MEDIA GROUP SDN.BHD. and the respective merchants.
[borgholm_core_section_title tagline="oh hello you" title="Award-winning creative agency." subtitle="Delivering high-quality projects for international clients. Ask us about digital, branding and storytelling." line_break_positions="1" disable_title_break_words="no" special_style_positions="2" title_tag="span" subtitle_margin_top="29px" enable_text_custom_styles="yes" text_color="#000000" _element_width="initial"]